People living in new Persimmon-built homes in Wales are claiming they've been sold a sham, with constant problems plaguing those living in the estates.
For those living on The Boulevard Estate in Newport, the road surfaces are still unfinished four years after people moved in .
The issues are widespread in other estates across south Wales, with homeowners claiming they can't sell up and move on because of the mess .
For many people, problems with their Persimmon home are an ongoing battle, WalesOnline reported .
Two people, with young families, have spoken out about their experiences with the national house builder.
Michelle Holland said life had been a "nightmare" ever since she moved into her Persimmon home on the Golwg y Mynydd estate in Mountain Ash .
The mum-of-one was in hospital with her newborn baby when she and her partner got the keys to their house, just before Christmas in 2018.
It was her partner who was greeted with the unwelcome sight of a leak when he first stepped through his new front door.
Persimmon was called in, and a hole was cut in the couple's brand new ceiling in an attempt to patch the problem up.
Not long after the family had moved in, Michelle said her new neighbours knocked on her door. There were issues with a gate, which was on her neighbours' plans, but not hers.
Michelle explained: "They’d bought a house with a plan of a gate on the side of the house for their dogs and animals. We had bought a house with nothing attached."
Michelle said all parties, including the Persimmon site manager, eventually agreed on a wooden gate between the houses.
She was shocked and disappointed when she came home to find something else entirely more akin to a "prison gate".
Michelle said she was also consistently finding unfinished surfaces along the side of her house.
Michelle said parking outside their home is also an ongoing battle.
At one point, she arrived home to find workmen has dug up the freshly-laid Tarmac drive in order to fix a pinhole in a pipe underneath.
This was in response to the fact that the toilets had never flushed properly since the family had moved in.
The list of outstanding issues is on-going, Michelle said, with workmen constantly coming and going to make fixes.
Persimmon said they had acted "promptly and fairly" in addressing the problems reported by Michelle.
A spokesman said: "A leak was reported towards the end of last year and immediately rectified. We are not aware of a problem with the ensuite floor.
The spokesman also addressed the pipe issue, which he said Persimmon had fixed despite it being the water providers' responsibility.
Another Persimmon resident, Tom Rees, moved with his family into a house at Parc Brynderi, Llanelli , 14 months ago.
Tom, a new dad and first-time buyer, said they have had constant problems with their property.
He said much of the work is yet to be carried out and claimed communication with Persimmon's customer service was poor.
"There's water leaking out of the extractor fans in the bathroom, it looks like the front and back doors are going to have to ripped out and one of the windows has already been taken out.
Tom said a wonky window was eventually taken out by contractors - who have left a two-by-three metre patch in its place.
"About six weeks ago somebody came out to assess all of the problems and said they'd have them all sorted - they started work but after a few days they left with only about 20% of the work actually done."
Tom is concerned about his family's future at the property.
"It does worry me, the house is still new now so it makes me wonder what it'll be like in 10 years.
"It's made me have some doubts about the structure of the properties.
A spokesman for Persimmon confirmed there had been some "snagging" problems, but had worked to address these.
"Some of the defects have been resolved but there are some outstanding due to contractor and customer availability.
"We have spoken to the customer again and remain committed to completing the agreed list of work, hopefully in the next three to four weeks."
