A month after I took out a new contract with EE, I received someone else’s messages. EE discovered my original number now belonged to a woman called Denise who had both my original number and my new one. I was told to write in with my complaint. Meanwhile, Denise was having to pay two bills, one of them mine. She also was getting nowhere. JA, London
It seems that when Denise upgraded her phone and asked for a new number yours was assigned to her. EE, with wondrous understatement, apologises for “any inconvenience” caused by the four weeks you spent battling against corporate insouciance and fielding a stranger’s calls. It’s unwilling to discuss how it messed up so badly and why it did nothing to help, but now, prompted by its press office, it has assigned you a new number, docked £5 off your monthly bill for the duration of your contract – a total of £110 – and refunded your first two months.
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