Television viewers in some parts of Wishaw could experience interference while watching Freeview channels.
It’s down to the rollout of new 4G masts which can cause a loss of sound, screens going blank, pictures freezing or going blocky, and a 'no signal' message for viewers.
New 4G mobile services switched on with the signal sitting next to the frequencies used by Freeview (800 MHz) - that means there is a small chance some residents in the area may experience interference to Freeview, which is TV received via an aerial.
Thankfully, help is at hand with a small filter that can be sourced free of charge.
Free help is available from at800, a company offering support to resolve 4G related interference problems for households that rely on Freeview for their TV.
Set-up under government direction, at800 also offers extra support for people who are 75 years of age or older, who are registered blind or partially sighted, or who receive certain benefits.
Those include personal independence payments (PIPs); attendance allowance; constant attendance allowance or War Pensioner’s Mobility Support.
Ben Roome, CEO of at800, said: “It's our role to fix Freeview interference caused by 4G at 800 MHz, free of charge.
“If you rely on Freeview for TV, we can send you a filter to fit yourself, for free, which fits into the aerial lead connecting to TVs and set-top boxes to block mobile signals.
"Full instructions are included, and we can provide further advice online and by phone if needed."
In most instances, fitting the filter will resolve any interference from 4G at 800 MHz, but if this isn’t the case, at800 can arrange a follow-up visit at no cost to resolve the issues.
Cable and satellite TV, like Sky or Virgin, won’t be affected. However, if viewers have cable and satellite TV and also watch Freeview, at800 can provide free filters.
To find out more, contact at800 online by calling them on 0808 1313 800.
