Get all your news in one place.
100’s of premium titles.
One app.
Start reading
The Guardian - AU
The Guardian - AU
National
Paul Gallagher

Morning Mail: NDIS call centre staff told to ‘pretend to be public servants’, fury at ICE shooting, Australia Day honours revealed

Outsourced call centre staff on the NDIS phone lines have told Guardian Australia they must pretend to be public servants, and decide which funding requests are prioritised despite having no specialised training.
Outsourced call centre staff on the NDIS phone lines have told Guardian Australia they must pretend to be public servants, and decide which funding requests are prioritised despite having no specialised training. Illustration: Victoria Hart/Guardian Design

Good morning. Outsourced call centre staff on the NDIS phone lines say they are told to pretend they work for the government rather than British multinational Serco – as our investigation into the government’s use of private call centres continues.

US officials are facing pressure to fully investigate the killing of intensive care nurse Alex Pretti by ICE agents in Minneapolis, as footage contradicts the Trump administration’s account of the incident.

And: Alex de Minaur beat Alexander Bublik to storm into the Australian Open quarter-finals, where he will face world No 1 Carlos Alcaraz.

Australia

  • Honours revealed | Beloved Olympic sprinter Cathy Freeman has been recognised in this year’s Australia Day Honours list alongside a world-leading quantum scientist, a children’s book illustrator, and the enforcer of the world-first social media ban. Astronaut Katherine Bennell-Pegg has been named 2026 Australian of the Year.

  • ‘Outsourcing its duty of care’ | Private call centre staff at the NDIS have to pretend to work for the government, workers claim – with the contractors also given email addresses identical to those of public servants.

  • Piper James | The dingo pack linked to the death of a 19-year-old Canadian tourist on the island of K’gari are being euthanised, officials have confirmed – but traditional owners say they were not consulted.

  • ‘A devastating loss’ | The Lake Cargelligo shootings were over in just minutes, Nino Bucci writes, but the effects will echo through generations in the small NSW town. The suspect remains on the run.

  • Opinion | As Australia stops to celebrate itself today, some will be preoccupied with their country’s ever-deeper subservience to another more powerful empire: Trump’s America, Paul Daley writes.

World

Full Story

A nation of rich cowards? Ben Quilty on why we need our artists

After the cancellation of Adelaide writers’ week in a furore over free speech, conversations are being had about how much Australia values its writers and artists. The renowned painter Ben Quilty asks that question in a new essay exploring how to be a more courageous country when it comes to the arts. He speaks with Reged Ahmad about why we need a society that encourages visionaries.

In-depth

In November, a regional NSW council voted to remove the Aboriginal and Torres Strait Islander flags from inside council chambers and exclusively fly the Australian flag on all flagpoles in its shire. The Corowa mayor says the proposal was intended to unite the town as a “single, cohesive community under one sovereign emblem” – but, as Douglas Smith discovers, traditional owners say it erases their past.

Not the news

Has a doorbell camera caught sight of a cougar? Is that blurry image a coyote with mange? In the latest in our Internet wormhole series, Dierdre Fidge lifts the veil on an oddly thrilling subreddit where curious users share photos of unfamiliar wildlife for others to identify. For Fidge it is the haziest trailcam screenshots that make her sit bolt upright.

Sport

Media roundup

Experts are warning of the risks of discrimination in hiring as AI vetting rejects job hunters in record time, the Sydney Morning Herald reports. Residents in a remote Northern Territory town are “too scared to leave their homes” due to rampaging feral camels, the NT News reports.

What’s happening today

  • Nationwide | Invasion Day events and rallies are taking place in communities across Australia.

  • Sport | The Australian Open tennis grand slam continues in Melbourne.

  • NSW | An inquest into the death of a teen pilot who crashed his plane in his first solo flight is taking place in Lidcombe.

Sign up

If you would like to receive this Morning Mail update to your email inbox every weekday, sign up here, or finish your day with our Afternoon Update newsletter. You can follow the latest in US politics by signing up for This Week in Trumpland.

Brain teaser

And finally, here are the Guardian’s crosswords to keep you entertained throughout the day. Until tomorrow.

Sign up to read this article
Read news from 100’s of titles, curated specifically for you.
Already a member? Sign in here
Related Stories
Top stories on inkl right now
One subscription that gives you access to news from hundreds of sites
Already a member? Sign in here
Our Picks
Fourteen days free
Download the app
One app. One membership.
100+ trusted global sources.