NatWest customers were hit with another technical glitch on Tuesday that left them unable to withdraw money at ATMs or use chip and pin facilities at tills.
NatWest customers complained on Twitter that they were unable to withdraw cash, with many saying they had tried multiple cash points before realising that the problem was with their card.
@NatWest_Help my bank card won't work in any machine all of a sudden is natwest down?
— laura i (@Laurz_1983) September 8, 2015
The bank responded swiftly to complaints on Twitter to reassure customers that it was investigating the issue. By mid-afternoon, NatWest tweeted that the problem was fixed.
@hayleysiviter1 These issues are now fully resolved. We apologise for any inconvenience this has caused 2/2 WI
— NatWest Help (@NatWest_Help) September 8, 2015
The problems are the latest in a string of IT glitches to hit internet banking customers that will raise serious questions over the security of the system. On August 31, NatWest customers were locked out of their online banking accounts.
@NatWest_Help Keep getting messages at atm saying can't provide this service at this time when trying to withdraw cash #wantmymoney
— Nick Green (@Wingsuitjumper) September 8, 2015
Some customers may have experienced difficulties using our ATM network, and chip and pin facilities within our branches this morning. 1/2
— NatWest Help (@NatWest_Help) September 8, 2015
These issues are now fully resolved. We apologise for any inconvenience caused to those customers affected. 2/2
— NatWest Help (@NatWest_Help) September 8, 2015
NatWest is not the only bank to suffer from IT glitches. In August, HSBC blamed their systems for payment delays for thousands of HSBC business customers, which left many employers angry that they were unable to pay staff on time.
