NatWest has launched a new service which aims to help customers who need additional support.
‘Banking My Way’ is a free service that allows customers to record information about the support or adjustments they need to make banking easier and more accessible.
Those interested will be able to make specific requests as to how they want to be served. This may include requesting a quiet space when they visit a branch, being spoken to more clearly and slowly, or requesting a translator.
The bank will be able to tailor the service depending on the customer's individual needs,this includes a disability, health condition, illness, bereavement, or change in circumstances.
Customers don’t need to make the bank aware of their specific circumstances to be able to request additional support.
Accessing the Banking My Way service at NatWest couldn’t be easier, it can be set up by customers anytime online, or if they need extra help in making the request, they can speak to staff in branch or over the phone.
NatWest is keen to reassure customers they can share as little or as much information as they like and customers can review this annually, in order to ensure the right level of support is in place.
Once the information has been provided, a member of staff will be prompted when they serve the customer on how best to meet their needs.
Marcelino Castrillo, Managing Director NatWest Personal Banking said: “We are launching 'Banking My Way' to help us better support our vulnerable customers.
"Embracing technology is one way we can really make a difference to the lives of our customers and making it simple for them to let us know about their additional needs removes any stigma from the process.”
To find out more about the ‘Banking My Way’ service or to register, visit the NatWest website here.
