Nationwide to give customers £60 compensation after outage - but some aren't happy

By Sophie Buchan

On January 4 2022, Nationwide were hit by technical glitches which caused several issues for their customers across the UK.

The error meant that payments were delayed and as a result, some people were unable to pay their direct debit.

This isn't the first time the bank has been hit by errors with the first outage happening just four days before Christmas.

This meant that customers were unable to move their money for around 24 hours causing issues for many on the run up to the big day.

Then on December 31 - a day before New Year - more payments were delayed just like what happened on the fourth.

As a result of the outages, the Nationwide Building Society, who have around 15 million customers, are now giving individuals a compensation of £60.

However this will only be given to those who were affected by the outage on January 4 2022 due to insufficient funds being in their account following the payment delays, reports The Mirror.

After hearing the news, many took to social media to express their dissatisfaction with the way things were being handled and that the money was not enough due to the severity of the situation.

One person said: "£60 disgusting I've been a customer of yours for over 30 years and that's the way I get treated I missed payments and had to pay fines."

Another tweeted: “£60 apology for ruining Christmas? Leaving me stranded at the checkout whilst not getting access to my own money? £60? An absolute disgrace, and I can safely bet £60 I’m not the only one."

With any confused about who was eligible and who wasn't, Nationwide confirmed on Twitter today (January 12) that "each case is being looked into on an individual basis" and that customers will need to get in touch in order for their situation to be investigated.

The lender has also published guidance on its website which explains how payments are being made for the outage on January 4.

If you've not been contacted but believe you were impacted by the same problems, then the building society has urged customers to get in touch.

You can visit your closest branch or ring 0800 302 011 to talk to the bank or speak to the Nationwide customer service team on Twitter.


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