We are first-time buyers and decided to get our mortgage through Nationwide having been told by a colleague that it was quick, and great with first-time buyers and self-employed people, as my partner is. On its website it gives a timescale for application to offer. We applied more than a month ago.
Initially its communication seemed excellent, with text messages and emails updating us. However, we are now being asked for further information in a piecemeal fashion. Each time we give the required information Nationwide tells us it will be another week before it is reviewed.
The vendor of the property we are buying is threatening to cancel the sale as we had agreed a quick turnaround time at the start. We are stuck on what to do here. Should we take our chances and stick with Nationwide or try with another provider? TB and RB, Milton Keynes
Nationwide tells us: “The evidence of employment originally offered did not match that included in the mortgage application, and further evidence was required to complete the application. Once this was completed, the mortgage offer was issued.”
This demand for further information sounds quite reasonable to us, even if Nationwide didn’t communicate this properly to you. Your house purchase is back on track and you have apparently since confirmed to Nationwide that you do not wish to raise a formal complaint.
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