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Birmingham Post
Birmingham Post
Business
Owen Hughes

National Express will suspend all its services after this weekend

National Express will fully suspend its national network of scheduled coach services from midnight on Sunday.

The coach company had already reduced services as passenger numbers fell but retained some routes to help people with essential travel needs.

But the Birmingham headquartered firm now says it is no longer viable to do this and all services will stop.

Chris Hardy, managing director of National Express UK Coach, said: “Passenger numbers continue to fall as the public rightly follow government advice to avoid non-essential travel.

"The decision to temporarily suspend all services is the right one based on the current unprecedented circumstances and I hope our passengers understand this.

“It is very clear that the critical thing we must do to protect our NHS and save lives is to stay at home. All journeys before Monday 6 April will be completed and we will ensure customers are not stranded but until further notice, we will not be running any services.”

Passengers who had travel booked can choose to hold the ticket and amend for future travel within the next 12 months, free of charge, regardless of the terms and conditions. Customers do not need to make contact until they wish to rebook.

For passengers who do not want this option, a full refund will be issued for cancelled services in line with terms and conditions.

Chris Hardy added: “Our drivers, customer service teams, customer contact centre and the wider National Express team have been working incredibly hard to keep our services running safely and we thank them for their efforts.

"We are speaking to them about what this means and will continue to do all we can to support everyone who works in our business at this challenging time.

“We know this is a worrying time. We take the welfare of our customers and employees extremely seriously and will continue to take guidance from the Government to ensure we do everything we sensibly can to keep them safe."

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