Fast food company Nando's has apologised to a customer who claims she was served maggot-infested chicken at one of its outlets in Newcastle.
Emy Wamboi filmed the maggots crawling on her meal at a restaurant in Kotara, about 160 kilometres north of Sydney, last week.
Newcastle City Council inspectors and Nando's are investigating.
Ms Wamboi told the ABC she was dining with her seven-year-old child when she noticed something strange about her food.
"My son was very hungry," she said.
"He is seven years old so he was like, 'Oh, let me have that chicken'.
"So I just looked at the chicken and I saw some maggots running around."
The incident came just days after maggots were found in a cooked steak at a restaurant in Sydney.
Ms Wamboi received a full refund from the restaurant and said she was happy the council was probing the incident.
"I would not like someone else to go there and get the same experience, because then they have just put me off from chicken. I have not eaten chicken since then," she said.
Nando's released a statement saying it had apologised to Ms Wamboi.
"Nando's has done a thorough investigation of this issue and found the Kotara restaurant has followed all the correct cooking and hygiene procedures," a spokeswoman said.
"Our chicken is made to order and a fly or maggots could not have survived the cooking process, which includes placing the chicken on a grill with an operating surface temperature of over 350 degrees [Celsius].
"As the restaurant is open to the environment, and the maggots were found on the skin of the chicken, we believe this incident is the result of an airborne fly landing on the chicken in the short period of time between when it was plated and subsequently discovered by the customer at her table."
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