NAB suffered a nationwide outage with customers unable to make Eftpos payments or withdraw cash from ATMs on Tuesday before services were restored in the early afternoon.
The bank apologised for the technical glitches and said at 1.10pm that normal services had begun to resume.
Everyone, our services are starting to come back online - we’ll keep you posted.
— NAB (@NAB) October 10, 2016
“Apologies all – it’s difficult to get through to our contact centre at the moment due to the high volume of calls. Our branches are open & you can get cash out with our people there. We’re sorry about this everyone – we’ll do our best to service & update you here,” NAB posted on its Facebook page.
With phone lines overwhelmed, customers turned to social media to complain and seek answers from NAB.
@NAB have been stuck at a petrol station since 10am with no other way to pay.
— Greg Sax (@saxnix1) October 10, 2016
@NAB get your IT in order. You're certainly making the inconvenience of totally changing banks a lot more attractive to me
— Darron Burt (@darron_burt) October 10, 2016
@NAB Hey Guys, can you tell me what "Approved 08 Fallback" means when trying to use our eftpos machine to take payments from customers?
— Byron Calvert (@Byronalc) October 10, 2016
@NAB - How about stopping the platitudes and giving a time this will be bloody fixed! Stuck in 35 degree heat with a 14month old!
— Kat Poulsen (@kitrinaty) October 10, 2016
@nab Have you tried turning it off and on again?
— Gerwood Stewart (@gerwoodstewart) October 10, 2016
Andrew Hagger, NAB’s chief customer officer, said NAB customers were not able to use their NAB cards in ATMs or at Eftpos terminals during the outage.
“This is also affecting NAB merchant terminals and Hicaps,” Hagger said.
“We’re working hard to fix this problem and we’re very sorry for the trouble this is causing.
“Our people in our branches will do their best to help you today.”
