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Nottingham Post
Nottingham Post
National
Ben Reid

'My takeaway is not nice and they won't refund me' - Police warn public after this 999 call

A 999 caller rang police to complain that they had a takeaway delivered that wasn't nice and they were not offered a refund.

Officers have released details of of the misplaced emergency calls and issued a fresh plea for the public to use 999 responsibly.

Nottinghamshire Police's control room handles thousands of 999 emergency calls each month.

And the force is urging the public to stop making these misplaced calls, which could be affecting a handler from dealing with a real emergency.

Superintendent Paul Burrows, from Nottinghamshire Police’s contact management department, said: “The vast majority of the public understand that 999 is only for emergency calls but, despite the work we regularly do in the media, online and over-the-phone to explain to people how to use 999 responsibly, we do still receive a high number of misplaced calls to our emergency number.

“While some of the misplaced calls we receive range from honest errors of judgement to the more unusual, there is a serious point to be made here as every misplaced call our emergency call handlers receive has the potential to delay us from responding to genuine emergencies.

“All we’re asking is that people only call 999 in genuine emergencies and remember that there are other ways to contact us for less urgent enquiries, with the Nottinghamshire Police website - www.nottinghamshire.police.uk/advice - offering advice on hundreds of policing and non-policing issues and the 101 non-emergency number also available 24 hours a day, seven days a week."

A Nottinghamshire Police spokesman added: "Please think before dialling and only call 999 when life is in danger, someone is seriously injured, someone is using or threatening to use violence, a crime is in progress, there is serious damage being caused to property or whenever else an immediate police response is required."

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