A mum-of-three claims she vomited over the “absolutely disgusting” state of the rooms she was offered at a Pontins holiday camp.
Claudia Woods, 24, from Kirkby had booked a four-night stay at Pontins Prestatyn starting August 3 with her three children and a friend.
But she says she left the camp just over an hour after they had been given the keys to the chalet.
Claudia claims the smell of the oven was so 'disgusting' that she thought one of her children had 'pooed themselves'.
She told the Liverpool Echo there was mould down the back of the fridge and paper coming off the walls.
Claudia also doubted whether the rooms had been sanitised as they were said to have been.
After they arrived at the park, they reportedly waited two hours in a queue before being given the keys to a chalet.
But when they opened the door, Claudia claims they were left feeling physically sick.
She said: “The smell was absolutely disgusting. There was paper was coming off the walls.
“The oven, when I opened it, I thought one of the kids had pooed themselves because of the smell. My friend started vomiting.
“The back of the fridge was full of mould down the back of the filter, it was absolutely disgusting.”
Claudia said without unpacking they went and complained and told staff they wanted to leave.
However, the woman they spoke to offered Claudia another chalet which she said was an upgrade.
Claudia said: “So we went in that and that was exactly the same.
“The curtains were minty, and there was blood on the bed. It was absolutely disgusting.
“I had put the baby down on the floor and she had a white dress on and when I picked her up she was black. I actually vomited.
“They even had a sticker on the door to say the rooms had been sanitised but I don’t know how, it hadn’t even been wiped down never mind sanitised.”
For the group, this was the final straw and Claudia went back to tell staff that they wanted a refund and to leave the holiday camp.
They left and managed to book a private caravan for the rest of the holiday.
Claudia claims that she still has not received her refund despite filling out the necessary forms and contacting Pontins four times.
She added: “We understand at £100 it’s cheap and cheerful, and did we know that.
“But that was absolutely disgusting, I couldn’t have even have brought myself to try and clean it because it was that filthy.
“I was fuming in the end, the kids were crying and the baby needed feeding.
“Even the woman we complained to said she understood and that it wasn’t acceptable.”
The ECHO went to Pontins Prestatyn with Claudia's claims but by the time the story was published they had not received a response.
Mirror Online has also contacted Pontins for comment but has not received one.
