A mum won £13,000 playing blackjack online - but was told she couldn't have the cash because she used her son's debit card.
Donna Keeling, a mum-of-three, got into a payout battle with Jackotjoy.com, one of the world's largest online gaming companies, when bosses at the website told her she couldn't have her winnings.
Donna, 42, racked up the whopping winnings from just a £25 deposit, reports Stoke-on-Trent Live .
She put the meagre deposit down to play online slot machines and saw her winnings rise to £150 before switching to blackjack.
She attempted to withdraw her winnings after netting £13,000.
The mum said: "I couldn't believe I had won so much.
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"I wanted to withdraw £12,000 and leave £1,000 in the account to play with.
"I was using my son's card to play and didn't think that would be problem. But after I withdrew the money I received an email asking me to call them.
"As far as I could see there was nothing in the terms and conditions which said I couldn't use somebody else's card.
"If the amount had been £200 they would probably have just paid out, but because this was a lot of money, it would have been a big loss to them."
She added: "Things like this don't happen to me. I'm a single mum with a one-year-old baby and a six-year-old child."
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Donna consulted the Gambling Commission before finally securing the £13,000 when the firm agreed to pay her.
And now eldest son Dan Lyons is thrilled for his mum after she used his card to play the game.
The 23-year-old, from Fenton, said: "The money will help my mum out massively.
"She is over the moon and really, really happy.
"She's going to take the kids away on holiday and will treat me and she'll just use it on stuff she wouldn't have been able to do before."
Profitable Play Limited is the licensed operator of Jackpotjoy.com. It cannot comment on individual cases.
But a spokesman added: "To meet our legal and regulatory obligations, if we are unable to satisfactorily complete our age and identity verification processes via the details registered, we may ask our members to provide some personal identification documents to further confirm and validate their age and identity.
"We always endeavour to work with our members to complete these additional verification requirements as quickly as possible to ensure they are able to enjoy their winnings or withdrawals as soon as possible.”
