A mum is appealing for help to find an irreplaceable teddy bear bought as a Christmas gift for her baby daughter.
Hannah Monaghan, from Bury, ordered the bespoke gift for her seven-month old daughter Phoebe's first Christmas.
The teddy, made by a specialist business in Barry, South Wales, was made up of the first clothes baby Phoebe ever wore, and designed to be the exact weight she was when she was born.
It also contained a heart, made up of the clothing, which had a recording of the tot's actual tiny heart beat, CoventryLive reports.
However, the item went missing in transit while being couriered by Hermes. Its last recorded location was the company's sorting hub in Rugby, Warwickshire.
When chased by Hannah, Hermes told her it had been lost, and advised her to re-order the item. However, as the teddy is made of Phoebe's first ever clothes, it is quite literally irreplaceable.
Hannah said: "I feel a mixture of anger, frustration - I can get quite upset. I'm desperate to find it.
"It's really sentimental to us. The three suits that make the bear up were given to me by a friend as we were struggling to find clothes small enough when Phoebe was born.
"Hermes just told me it's lost and to order a replacement - they just don't seem to understand how valuable it is.
"This is just hanging over me. I'm a pretty anxious person anyway and this isn't helping - lockdown isn't helping either so I do get upset as it's another thing out of my control."
Hannah hopes appealing to people to keep an eye out for the item might help.
"I want people to try and help as it has to be somewhere," she said. "Hermes have told me there isn't some big incinerator that burns all the lost parcels so it has to be somewhere.
"If it's been stolen I don't get it as it's of no use to anyone else. It might have been lost or delivered to the wrong address and is just sitting in someone's house somewhere.
"I know it might seem insignificant with everything else that is going on, but if we find it, it would give everyone a bit of hope."
Hermes has been contacted for a comment.
If you have any information regarding Phoebe's missing bear, get in touch on danny.thompson@reachplc.com.
