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Wales Online
Wales Online
Alex Grove & Lorna Hughes

Mum's 'mad rush' to find Easter eggs after supermarket takes online order for eggs that did not exist

A mum said she embarked on a 'mad rush' to find Easter eggs after placing a supermarket order for eggs that did not exist in store. Tracy Smith was left gutted when Asda failed to deliver any of the eggs she ordered online - despite her paying £20 for them.

The 43-year-old paid for the Easter eggs on Thursday as part of her online shop with Asda. She planned to give them to her seven children and her granddaughter on Easter Sunday but upon delivery she was told that none of the eggs she ordered were in stock.

The mum-of-seven told Leeds Live: "I ordered three large eggs and lots of smaller ones to do an egg hunt Sunday morning. I ordered them along with my usual weekly grocery shop and placed the order on April 14.

"All eggs showed as being available so I was disappointed and frustrated when they were unavailable but not necessarily surprised as Asda are quite poor at having stock, especially for seasonal occasions."

Tracy said she was left "£20 down" until Asda refunded her money. She said the lack of eggs meant she had to go "on a mad rush" to find replacements on Friday night, eventually tracking them down in Tesco.

After noticing none of the eggs were available, despite paying for them, Tracy tweeted Asda's service team and said: "When you order all the Easter eggs for your kids to be delivered and they're all unavailable, great. Thanks Asda." The team responded by apologising and Tracy said as well as the refund, Asda has offered her a £15 voucher to spend in-store as a goodwill gesture.

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