A mum-of-two living in a house infested with woodlice and damp covering the walls claims she was told to paint over it by workers from her housing provider.
Chanelle Parker, 22, moved to her property in Skelton, Teesside with her two young children in September 2019 - and claims to have battled issues in the home ever since.
She says her family lives in a house plagued with damp and invading woodlice - and says she can't wait to move her kids out to a new home.
Speaking with Teesside Live, Chanelle said she faces issues both inside and outside of the home - with some making her concerned for her family's safety.
Drug users have been discarding their "disgusting" used needles in her back garden, as other locals smoke cannabis and set fires close to the home she lives in with her asthmatic three-year-old daughter, Chanelle claims.
She said: "I moved into the house on September 3, 2019, and have it on a rented basis.
"I noticed damp on the walls when I moved in and reported it to Beyond Housing, but maintenance workers just told me to put bleach over it or paint over it, which hasn't helped at all.
"We have a woodlouse infestation too because of the damp and nothing's ever been done to help us get rid of it."
As well as ongoing problems in her home, Chanelle also claimed that her back garden is full of discarded needles from local drug users, who reportedly throw them over the fence into her garden as well as fly tip near her house.
Chanelle added: "The kids can't even play out in the back garden in case there's dirty needles, it's disgusting.
"I've had someone complain to me about the grass in the garden needing a cut but I can't do it without moving the needles and I obviously don't want to touch the used syringes.
"Beyond Housing have been out to assess the garden and they've told me they can't do anything about it.
"People in the street are always setting fires and smoking cannabis too, which gives off an awful smell and can really affect my three-year-old, who has asthma.
"I've even had kids pulling apart my garden fence recently, it's just not a good home for me and my kids to live in."
Hoping to move away from the nightmare home, Chanelle has her sights on moving three doors down to her dad's home, but has been told she's unable to.
Her young family are entitled to a bungalow due to her baby daughter's disability, but Chanelle is hoping to move into a safer house with less problems.
She explained: "My dad is looking to move out of his house three doors away from mine so I'm hoping to take over the tenancy, but I've been told I'm not able to and I'll have to put a bid in.
"I have rent arrears which have prevented me from moving there in the past but I've sorted payments for that so I'm hoping there's no more issues."
After being approached with Chanelle's queries about her living conditions, a spokesperson from Beyond Living said: “We are working closely with Ms Parker to quickly address any immediate concerns about her property and to support her in her tenancy.
"Beyond Housing subscribes to the rules outlined by Tees Valley Home Finder (TVHF), which ensures fairness and consistency in the allocation of properties, prioritising those currently homeless or those in need.
"We also adhere to the Localism Act 2011 which sets out relocation restrictions when there are arrears.”
