A mum was left "crying" after ordering £260 worth of clothes from JD Sports a month ago - only to find they won't be delivered until after December 28.
Livid Suzanne Williams even splashed the extra cash for a supposed 'two-day business' delivery service to ensure her daughter's Christmas pressies arrived in time for the big day.
This set her back an extra £18 but she has been left feeling both "hopeless" and "furious" after her daughter, who is in the US on a gymnastics scholarship, will now be both without her family or any presents to make Christmas day special.
Suzanne, from Formby, Merseyside, told the Liverpool Echo : "It's really upsetting that she won't have anything to open, the fact she is alone for the first time is very upsetting. All her friends from America have gone back to their states.
"She understands but obviously it would have been nice for her to have something to open on Christmas Day.
"I only ordered because it said guaranteed Christmas delivery."
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Suzanne began to cry when she realised her 19-year-old daughter would be left without presents to open as she spends her first Christmas away from home and alone.
Now based in Ohio, America, she will be spending Christmas alone as all her college friends have left to go to their home states, but she cannot travel.
Suzanne, 46, added: "I ordered on November 29 in plenty of time, but even paid for two day delivery to be sure.
"I was just crying yesterday , I just feel hopeless and you can't do anything about it."
After her daughter hadn’t received the package on the original delivery date of December 1, Suzanne claims she contacted JD who offered her a refund for the ‘two day delivery’ fee.
On December 22 she claims she received an email to say that her order had finally been dispatched and the new expected delivery date was on or after December 28.
Suzanne shared the shopping ordeal on Facebook, saying that she was "upset and furious".
A spokesperson for JD said: “We apologise to anyone who has experienced issues with their order and we would like to reassure everyone that we are doing all we possibly can to meet their requirements.”
