A mum-of-two spent five-and-a-half hours in hospital after her kitchen ceiling "collapsed" on her head while she was cooking dinner.
Tracy Cordery, 41, from Mitcham, in South London, said she had previously complained about the cracks in her ceiling to her housing association, Clarion Housing - but claims she was told it "wasn't an emergency".
The ceiling then collapsed on January 9, hitting her and leaving her in excruciating pain.
Recalling the incident, Tracy said: "I just froze, I didn't know what to do.
"My friend was there with me and she just screamed, where she was screaming I was in so much shock, I just stood there and then another lot came down on me.
"I was okay afterwards but 10 minutes later, my neck went tight. I couldn't move my shoulder properly.
"It was pretty scary, I'm claustrophobic as well and I had to go in lifts and machines for scans, I did find it really stressful."
Clarion Housing say they believe the root cause of the ceiling collapse is most likely a thin coat of finishing plaster, which came away in the isolated patch, as a result of heat from the cooker underneath.
They have been unable to confirm this.
Tracy’s sister, Dawn Page, believes Polyvinyl Acetate (PVA), also known as carpenter's glue, was not used to hold the plaster in place, causing the ceiling to eventually collapse.
She said: "I know about building work because our dad was a builder. At the end of the day, do your work correctly, and my sister wouldn't be going through this.
"The whole ceiling would have come down in the end. Not even part of it, all of it."
Tracy had signed for the three-bed property on Lilleshall Road, Morden, on December 29 and had only just moved in, along with her children and her mum, 73.
With the help of social housing activist and fellow Clarion tenant, Kwajo Tweneboa, 23, the family were decanted from their old Clarion-owned property in Mitcham, where they had lived for 14 years, after they had complained for years of flu-like symptoms, poor sleep and body aches.
She said: "We got so ill in that property, it was almost like we had flu-like symptoms all the time, eyes itching, eyes running, sneezing, my body aching - just feeling like crap.
"Since I've come out of that property, I'm not getting any of the symptoms I was experiencing before and I'm sleeping better.
"But I'm not willing to take stuff with me until they [Clarion] tell me what's in that property because I'm not willing to live how I was living in that property - it makes you ill."
The family are awaiting further results from an independent air quality survey, which was conducted on December 30th.
Tracy, who is a carer for her mum, believes "poor air quality" in the old property severely impacted her mum's breathing, and contributed to her now having to wear a carbon monoxide mask at night and rely on oxygen during the day to help her breathing.
She also believes her own Fibromyalgia diagnosis, a condition that causes pain across the body and extreme tiredness, is down to the poor air quality in her old property.
Tracy said: "I still have to care and cook for mum, I'm trying not to use my arm as much because when I do use it, it's hurting me.
"I shouldn't be going through this. I cannot have them [Clarion] treat me like this anymore and the situation they've put me in.
"Even starting from that flat, they've taken no notice of me, and now they've done this to me."
The family say they are now seeking legal action.
Clarion Housing told MyLondon that a surveyor will be visiting Tracy's current flat to re-skim and redecorate the affected area.
A spokesperson for Clarion Housing said: "We take the reports of an injury and damage to a Clarion home extremely seriously.
"One of our operatives visited the home at the first possible opportunity on Monday to assess the situation and check on the welfare of the resident.
"Our operative confirmed the ceiling did not collapse. A small amount of the lightweight 2/3 millimetre skim plaster has come away from the ceiling and a photo has been provided to MyLondon as evidence of this.
"We are still establishing all the facts of the case, but as yet, no medical evidence has been provided to suggest the resident sustained any injury as a result of the events of Sunday evening."
