A mum paid £1,500 for a new iPhone 13 max pro on contract - and opened the box to find a £1 hand soap instead.
Khaoula Lafhaily, 32, bought the gadget from Sky Mobile and the company dispatched it via post.
It was supposed to be delivered next day by DPD, but she said the driver contacted her to say he was 'stuck in traffic', she claims.
Two days later a man dropped off a package - but when she opened it up there was only a refill bottle of blue hand soap wrapped up inside.
The mum-of-one paid £150 upfront and signed a 36-month contract, costing a total of £1,521.
Khaoula from north London called Sky Mobile and claims they launched an investigation immediately - but more than a week on she's still without a phone or answers.
She said: "We live in a first-floor flat, so have to watch out the window when we get deliveries otherwise they get delivered to the wrong flat.
"We saw the driver pull up to our house, take a photo from outside the house, then leave.
"But the driver told us that he came to the door, knocked and no one was there so he would again return the next day but we were watching at the window - it was a complete lie!
"A different delivery driver came on Thursday, my husband went down to collect the parcel at 8.50am, which we opened at around midday because I was asleep - and it was a bottle of hand soap.
"Can you imagine? I was in complete shock and really need the phone.
"It's definitely been stolen - it's awful."
She bought the phone on January 24 and paid for next day delivery, she said.
The driver didn't turn up but messaged to say he was "stuck in traffic", so he said he would return the next day.
On January 26 the driver returned but again failed to deliver the iPhone - he only took a photo of the front door and left again, without knocking or leaving the parcel, she claims.
The next day a different driver dropped off the soap, she said, without asking for ID.
Sky and DPD didn't respond to a request for comment by the SWNS news agency.
