A mum has been left horrified after her son allegedly cut his lip on what appears to be a sharp-looking object from an Asda pizza.
Jess Palmer had the £1.25 own-brand pizza delivered to her home on Sunday before her son Stanley, eight, had it for dinner a few days later.
She claims her son said "something's in my mouth mum" and pulled a piece of what appeared to be glass or sharp plastic from his mouth.
She told BristolLive : "I can't say for sure it's glass, it could be clear plastic, but his mouth was bleeding pretty badly. "It looked and felt like glass."
The mum said she is unhappy with the response from Asda and told her they could not investigate because she did not keep the packaging.
Jess, who is in her 40s, believes Asda should have thought about recalling the product.
She added: "Anyone who got that batch of pizzas will probably have eaten them by now and I think that's really worrying."
Asda has apologised for not meeting its "high standards of service".
The mum says she has regularly bought Asda own-brand pizza in the past because "kids seem to love them".
She said: "It was one of those cheap ones in cellophane that cost £1.25, with about four bits of cheese on top. We get them all the time."
Jess said she was shocked "a lot" of blood allegedly came from her son's lip after he bit into the pizza.
She said: "You're panicking because you don't know if that's the only bit, you don't know if it's gone down.
"I told him to spit it all out but you don't know. Thankfully there were no after-effects."
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Jess said she immediately got in touch with the Asda Service Team at 8.20pm on Tuesday after tweeting a picture of the object and her son's cut lip.
She says they didn't reply until 9.30pm asking for her details and order number.
The mum says she replied immediately but did not hear back from Asda until 11.30am the next day and because of the "seriousness" of the query it was escalated with the product quality team.
They refunded her but Jess was not satisfied because Asda "acted like that was the end of it".
She added: "I said the £1.25 was not the issue. I felt quite angry. I don't want money — I just don't want this to happen to other people. The next person might not be as lucky."
Jess then received an email from the quality team on Friday morning, saying: "I am sorry your son hurt his mouth in a foreign object that was on the Asda pizza."
The Asda employee asked her for the pizza packaging. The mum had kept the sharp object, but thrown away the packaging.
The employee then told her it was "really difficult" to "fully investigate" without the packaging because the label "carries vital information which allows us to trace things back through the production process".
They added they were "unable to investigate" but offered £10 as a goodwill gesture due to her "concern".
Jess said: "I told them that maybe when I'd reported it on Tuesday, it would have been good to ask me to hang onto the packaging then, and not wait until Friday, after bin day."
"They said it was disappointing to hear I was not asked to retain the packaging and they would ensure 'learnings are taken in this respect'."
An Asda spokesman told the paper: “We have apologised to Ms Palmer for not meeting the high standards of service expected from us and we can reassure our customers that we have had no other complaints of this nature.
"We would ask all of our customers that if they are not satisfied with a product and want to make a complaint then they should keep the packaging so we can fully investigate what may have happened.”
