Mum finds soiled pants and leftover food in disgusting Pontins apartment

An appalled mum claims she discovered soiled pants, dirty washing up and overflowing bins in her Pontins apartment.

Emma Hobbs, 34, booked a getaway with her husband and children at the resort over the Easter holidays.

But shocking pictures show the condition Emma alleges she found the accommodation on her arrival.

She said she found cups left on the table, half eaten food on the cooker, a sink overflowing with dirty dishes, litter all over the floor and bins "full to the brim".

Worst of all she says she found a disgusting pair of soiled underpants in her room at the Brean Sands resort in Burnham-on-Sea, Somerset, reports Somerset Live .

A pile of dirty washing up was left in the room (Emma Hobbs)

A seven-night stay at the resort in May costs between £99 and £179.

Emma said the cooker and microwave were "sticky" and "dirty".

She says staff at the resort blamed a communication error for the unclean apartment.

Emma, who claims to have waited several hours for it to be tidied, also found it difficult to make a further complaint.

She slammed the "appalling standards of the accommodation" in an open letter addressed to Pontins Guest Solutions department.

The pants were also found in the room (Emma Hobbs)

Emma wrote: "We arrived at around 4.30pm and joined a queue to get our keys.

"There was no staff to assist with this process, however other guests were explaining the system after they spent up to 40 minutes in the wrong queue.

"Having been given our keys, we drove to the closest car park, unloaded the car and carried our suitcase, bags and belongings over to our room.

"The condition we found our room in was unbelievable.

"The room looked as though the previous occupants had just left."

Rest of the apartment wasn't much better (Emma Hobbs)

A toilet bin was one that was overflowing (Emma Hobbs)

She said she then met a member of the Guest Services at the resort's reception and asked her to explain how she was given a room in such a poor state.

Emma wrote: "I looked around at the other unhappy guests in disbelief.

"Breakdown in communication? No chance!

"No one had checked the rooms since the previous occupants checked out over eight hours before.

"No one had checked that there were enough cleaning staff to work on possibly the busiest weekend of the year!"

A Pontins representative said: "We can confirm that Guest Solutions have responded directly to the guest."

He was unable to confirm if Emma received a refund and did not comment further.