A mum-of-two said she feels like her home is a 'prison' after being forced to choose between bathing her kids or washing the dishes.
Emily Rogers moved into a flat with her partner Jamie, 34, and two children Scarlett, four, and Charlie, one, over a year ago, MyLondon reports.
The 32-year-old said the family have never had enough hot water since moving in to the flat in Imperial Wharf in Fulham.
She said they have to 'take turns' at getting a daily shower which is 'quite frustrating'.
READ MORE: Manager stole thousands from company till to pay for holiday in Turkey
Emily said: "I don’t have enough hot water to wash my hair and bathe my kids. We have to take turns."
She said the boiler in their flat, which is owned by housing association A2Dominion, only gives a limited amount of hot water and runs out too quickly.
She added: "It’s quite frustrating. There’s things like if my son needs his nappy changing and I need to bathe him I don’t always have enough hot water to do it.
"It’s just so messed up. I feel almost like I’m in a prison because I can’t be as clean as I would like to be.
"Some days we might have to skip bath day for the kids or we don’t have enough hot water to wash up.
"When my mother-in-law comes to look after the children I shouldn’t have to say she can’t shower if she stays over. It’s just unfair."
Emily claims she has asked A2Dominion to sort the issue several times.
She added: "I’ve complained so many times I have just stopped because I don’t think they’re going to do anything about it.
"Nobody seems to have any answers when we call up. It’s been like trying to find a needle in a haystack. I can’t wash my hands in a pandemic with hot water, that worries me.
"I also have to go around with greasy hair because I physically can’t wash it. And I can’t wash it with cold water especially now it’s winter."
Emily also says the two-bed flat is too small for four people and the windows are not sealed properly so all the heat escapes, making it very cold in the winter.
She said: "It just isn’t big enough. I wouldn't mind if I had two boys or two girls but they are going to need their own rooms as they get older.
"I couldn’t stay here I think I would go crazy. My mental health has been really bad since moving here. I feel like I have constantly got all these things to worry about. I’d do anything to move out of here."
David Lingeman, A2Dominion’s Director of Property Services, said: “We apologise for the problems Ms Rogers and her family have experienced with their water supply. We were first made aware of the issue at her home last year and we quickly arranged a repair. This was tested and it appeared to be working as it should.
“Up until recently we weren’t aware of any additional issues. Now that we are, we have contacted Ms Rogers and have arranged for a full heating and hot water assessment of her home to be undertaken tomorrow so that we can work towards a full resolution.”
