A mum on a half-term Pontins trip with her kids claims she was given an “absolutely filthy” chalet so dirty she scrubbed it with bleach and disinfectant herself.
Carieann Mackay, from Penarth , arrived at the holiday park in Brean Sands in Somerset on Monday for a four-night half-term break which her mother had booked.
Mum-of-four Carrieann said she was taking her four children – aged two, seven, nine and 15 – home early from their “miserable” trip, which a Pontins spokesman said the company would investigate.
Carrieann, 38, said her parents checked into the chalet on May 27.
“My parents arrived and they went into the chalet around 4.45pm and it was absolutely filthy,” Carrieann said.
Carrieann took these pictures of mess she claims was left in the chalet:
“My parents were concerned about beds for the young children and when my mum noticed how dirty it was they bought bleach and disinfectant and told staff on reception and asked to move.
“They were told there was nothing else available. We are so disappointed.
“So we scrubbed it but it’s still filthy – but it’s better. But we haven’t slept anyway because the beds are terrible.
“The springs are all coming out of the beds and the beds, toilets, and around the windows are dirty.
“I wiped the floor with a cloth and it was black.
“There’s no sweeping brush and they’ve also put a TV on the microwave.”
Inside the chalet where the family are staying:
She added: “We’ve had a miserable stay. My mum booked it as a family break for the kids and we wanted to go home as soon as we got here.
“My husband drove us here but couldn’t stay so now we can’t get back. We’re now going home on Thursday, leaving early. We were meant to be her until Friday.
“If it was just old-fashioned, we would just put up with it. But it’s filthy.
“I think it’s dreadful we’ve had no help. I’ve complained and been told when I get home to contact guest services who then have 28 days to reply.”
A spokesman for Pontins said: “We take comments like this very seriously. We were disappointed to hear of Carrieann Mackay’s experience at our Brean Sands site and urge her to contact us asap to try to resolve this.”
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