A furious mum has blasted Clarks after claiming a painful shoe-fitting left her distraught two-year-old daughter with red marks across her feet.
Sophia Maria Deakin, 22, said little Casey-May left the store "crying out" and desperately pulling at her new shoes.
When she managed to pull them off, Sophia found "pink strap marks" across both her daughter's feet.
And despite being offered a £30 e-gift as an apology, the mum-of-one has turned it down, saying the gesture "doesn't suffice", BirminghamLive reported.
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Sophia had taken her tot to a Clarks branch inside a Mothercare store in Solihull on May 6 and, after selecting the shoes, asked for them to be fitted so her child could wear them home.
But during the car journey back to Yardley, the mum said her daughter became 'unsettled, crying out, and pulling at the new shoes'.
Images shared in a Facebook post showed pink strap marks on both feet.
Miss Deakin wrote: "Today I went to Mothercare Shirley, to the Clarks inside, to have Casey's feet measured.
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"I asked the lady to keep the new shoes we chose on Casey so she could wear them home. Once she had put them on, she asked for a second opinion to double check and was told they were a perfect fit.
"Half-an-hour after leaving the store, Casey became unsettled, crying out and pulling at the new shoes. I took them off and this is what I find!"
Miss Deakin said the store's apology was not enough, adding: "£30 and some shoes doesn't suffice."
Clarks confirmed a customer had complained following an incident at one of their stores.
A statement from the shoe brand read: "Clarks is aware of a customer complaint following an incident at one of our stores over the Bank Holiday weekend.
"We pride ourselves on the comfort of our footwear and the quality of our measurement service.
"We gave the customer a full refund as soon as they brought their experience to our attention and have apologised that, on this occasion, our quality of service fell below our usual high standards.”
