Yesterday I spent the afternoon trying to get a few straight answers from Dell spokespeople on the battery recall issue.
First off, I asked them how long it was likely to take for affected British customers to get replacement batteries. They didn't have an answer. (laptops without batteries aren't that useful, of course).
Secondly, since the recall potentially affects machines bought in the last few months, some customers may still have their 30 day return guarantee in place. Would customers who were under guarantee be able to get a full refund on their laptop instead of waiting for a replacement battery. The best answer I got was that such cases would be dealt with on a "case by case basis". Other than that, I was given the runaround on a satisfactory answer - customers are being offered replacement batteries, and that's it.
If you've been affected, or are a Dell owner, then leave a comment telling us what's happened to you.
