Moneypenny is launching a first of its kind integration with Microsoft Teams.
The new service enables incoming phone calls to business switchboards to be directly transferred to employees’ Microsoft Teams platform, wherever they’re working.
This helps Moneypenny manage the disruption of hybrid working for their customers and ensure each call is routed to the right employee first time.
The Wrexham based firm can even check the status of the team member in the application, only transferring calls when the person is free and taking a message if they’re in another Microsoft Teams meeting.
Pete Hanlon, CTO at Moneypenny, said: “This latest Microsoft Teams integration will be a step-change in further superpowering our call handling services, ensuring seamless call transfers every time, with maximum speed and efficiency.
"It is the technology of the future and works equally well, whether in the office or remotely. For some time now we’ve had access to all our clients’ calendars via platforms such as Microsoft Teams, transferring calls virtually, professionally, brilliantly to mobile, office, laptop or wherever works.
"Following the success of this system, and following positive client feedback, we’re delighted to be adding Microsoft Teams call integration.”
