Mobile phone firm EE has recommence the recruitment of apprentices at its Merthyr customer service centre after it was paused due to the pandemic.
EE, part of BT Group, has recruited an initial intake of 24 apprentices and plans to take on more next year.
The new recruits to EE’s apprenticeship programme will work as technical customer service advisors, managing technical queries relating to customers’ mobile phones. They will join the more than 800 people based at the Merthyr centre.
The 12-month apprenticeships are focused on developing the apprentices’ skills and require the recruits to pass nationally recognised qualifications. After finishing the programme, all apprentices are offered advisor roles at the centre and an opportunity to build a career with EE.
Allison McCarthy, general manager of the Merthyr contact centre, said: “We know that the pandemic has had a big impact on young people in particular. So it’s great news that we’re recruiting new apprentices again in Merthyr.
“Despite the uncertainty caused by the pandemic, we’re continuing to recruit and attract brilliant people from all walks of life into our business. Apprentices bring young talent and fresh ideas into an experienced workforce. It’s also a great opportunity for the apprentices to get formal skills training, a recognised qualification and a valuable first step on the career ladder.”
