The Public Health Ministry has reviewed 30% of 16,350 complaints over incorrect Mor Prom health records, with most cases linked to data entry errors.
Public Health Ministry permanent secretary Dr Somrerk Jungsaman said on Wednesday that provincial public health offices nationwide have been instructed to immediately verify all reports of incorrect health service records on the Mor Prom application and submit weekly progress updates.
As of Tuesday, authorities had received 16,350 complaints about inaccurate records from 12 health regional offices, submitted by around 7,000 individuals. Of the total, 16,346 complaints were filed through the Mor Prom app and four directly through public health offices. Authorities have completed investigations into 4,890 complaints, representing 29.9% of all complaints.
He cited Nakhon Pathom province as an example, where officials resolved 665 of 736 complaints received, or more than 90%. It was found that most discrepancies resulted from delayed data entry after field disease screenings conducted by village health volunteers as well as the incorrect recording of service codes.
"No evidence has been found linking these mistakes to fraudulent medical reimbursement claims," he said.
He said Bang Pa-in Hospital in Ayutthaya also reviewed three complaints by cross-checking Mor Prom records, electronic personal medical histories, hospital records, healthcare staff and patients.
It was confirmed that all three cases involved genuine medical services, including a Covid-19 RT-PCR test in 2021, a Covid-19 vaccination appointment and a cervical cancer screening conducted several years earlier. The hospital has already informed the complainants of the findings.
Meanwhile, the House Committee on Public Health has accepted petitions from people claiming medical records and reimbursement data shown in the Mor Prom app do not match their actual treatment history, with some records dating back to 2018.
The committee's chairman, Sakoltee Phattiyakul, said his committee will summon involved hospitals and the public health minister to explain the situation during a committee meeting on Aug 27.
