Following the comments regarding the poor service from Milk & More last week, I just wanted to add that I opted out of the company’s internet service and returned to direct communication with our milkman. I think it was because he was a franchisee. My milkman said it was more profitable for him and easier to service his customers if it was not done via the company website. JS, by email
Our postbag suggests that lots of people appear to be at the end of their tether with the M&M website, and this is at least one solution. The Brignall household left them a few years ago and, instead, switched to a local dairy that has been very reliable and quite a bit cheaper.
We welcome letters but cannot answer individually. Email us at consumer.champions@theguardian.com or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. Please include a -daytime phone number. Submission and publication of all letters is subject to terms and conditions
