- Britain's Competition and Markets Authority (CMA) has launched an investigation into Microsoft over concerns it may have misled customers regarding changes to Microsoft 365 subscription options.
- The probe focuses on alterations to monthly and annual plans that now incorporate the AI service Copilot, potentially leading customers to pay more.
- Existing subscribers were automatically migrated to new, more expensive plans after an initial free period, unless they actively chose an alternative plan or cancelled their subscription.
- The CMA is examining whether Microsoft's communications with customers before renewal were misleading, though the regulator has reached no conclusions about whether the law was broken.
- Microsoft stated that consumer trust and transparency are priorities and committed to working constructively with the regulator as the inquiry progresses.
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Microsoft under investigation by UK watchdog over misleading customers on subscriptions
