Metro Bank customers were left unable to access their accounts after a major issue caused an outage.
Earlier today (October 7) the bank suffered a major issue with its payment services and now customers have complained about inaccurate bank balances.
On social media many have commented about the outages.
One customer said on Facebook: "Anyone having issues with Metro this morning? I've had all my money taken and same with some friends and family."
"Another person added on the social media site: "What on earth is going on with the app this morning and why is my balance showing -£99?"
The bank says the outage has now been resolved, and customers should have full access again to their banking accounts - but many customers could still see delays to earlier payments that were due during the time the bank was down.
A message on the bank's service status web page said during the outage: "Our payment services are currently unavailable. We're working to fix the problem and have them up and running as quickly as possible and apologise for any inconvenience this may cause you.
"Our payment services are currently unavailable, so you won’t be able to send money to other accounts."
This afternoon it added: “Earlier this morning, we experienced a short delay affecting our inbound and outbound payments. This has now been resolved, and customers can currently make payments as usual. Some customers may see delays while we process these earlier payments and balances may still be showing inaccurately. We are prioritising this and working hard to minimise impact. We apologise for any inconvenience.”
The outage lasted a few hours and started at 6am on Tuesday October 7.
But if you were affected, what can you do? Here is all we know:
Can I claim compensation for the outage?
As per financial guidelines in the UK, banks don't have to pay out compensation to customers should there be a drop in service.
But if the outage has cost you something, such as a bill payment not going through as a result of an outage resulting in a fee for missing it, you should be able to claim that back.
You would need to make a formal complaint to the bank, and follow the necessary guidelines.
What happens if my bank refuses to help?
If you're unhappy with how the bank dealt with your problem, you can contact the free Financial Ombudsman Service (FOS).
It is an independent body that looks at the whole picture with an unbiased view and considers the evidence you present to make a fair decision.
The FOS can usually get involved 15 days after you've raised concerns with the bank.
