Metro Bank has become the first bank to receive official recognition from the Welsh Language Commissioner for its strong commitment to the Welsh language.
The Bank, which has two stores in Cardiff, has been praised by Welsh Language Commissioner, Aled Roberts, for its promotion and use of the language, driven through its Welsh language charter.
The bank gives all of its staff the opportunity to learn Welsh. Customers are able to easily identify fluent Welsh speakers and learners in store through the wear of Iaith Gwaith badges alongside their Metro Bank nametag.
Ian Walters, managing director of distribution at Metro Bank, said: “We’re delighted to have been given the official recognition of the Welsh Language Commissioner and to be the first bank to have received this accolade.
“At Metro Bank, our stores act as hubs for the local community and since opening in Wales we’ve embraced the Welsh language and champion Welsh culture from our bilingual signage in our stores to celebrating St David’s Day. We’ll continue to offer more than just banking and embrace the communities we serve.”
Mr Roberts said: “When Metro Bank decided to launch its first store in Cardiff a year ago, we were pleased that they turned to us for help and guidance on developing a Welsh language policy.
"The bank’s determination to introduce Welsh from the outset is great to see. We would like to thank the Metro Bank team for committing to the 'Cynnig Cymraeg' (Welsh offer). This is a scheme that we’ve developed to help organisations to bring their Welsh language policies to life so that customers can take advantage of the Welsh services on offer.
“Many Welsh speakers are happier dealing with their bank in their first language, and we hope that banks across Wales respect their wishes by making Welsh a priority in their strategic policies.
"We would like to thank Metro Bank for developing its Cynnig Cymraeg with us and hope that it’ll continue to develop its Welsh language services further.”
