Get all your news in one place.
100’s of premium titles.
One app.
Start reading
The Independent UK
The Independent UK
Business
Caroline Mortimer

McLovin' it: table service for your Big Macs is coming to the UK

Staff will be able to take orders using tablets or customers can use digital kiosks at their tables (PA)

McDonald's is introducing table service - for a better dining experience.

The home of the Big Mac has announced it is trialing the new service at a branch in Mottram, Greater Manchester and plans to roll it out to 11 more restaurants across the UK this month.

Diners will now be able to place an order with staff member carrying a tablet computer or use a digital kiosk on the table. There will also still be able to order at the till.

If the trial is a success, the service may be rolled out nationally.

McDonald’s says the move is to give its customers a more relaxed dining experience.

McDonald's meals around the world  

A spokesman said: "We have listened to customer feedback and to meet their evolving expectations we are significantly investing in our restaurants to create an exciting new environment and improve the customer experience.

"We are testing some new concepts, such as table service, whereby customers place their order via our new digital kiosks and then have their food brought to them."

Read More:
4 charts that show McDonald’s is in crisis
McDonald's starts testing its all-day breakfast on 4/20, of all days
Iran has its own version of McDonald's called Mash Donald's

Table service has already been successfully rolled out in parts of France, Germany and Australia.

The company has struggled in the UK market over the last year as it faces competition from more upmarket rivals such as GBK and Byron Burger.

In May, the company’s British born chief, Steve Easterbrook said the firm would no longer announce its sale figures each month as it faces competition across the world and challenges from workers in its US division. McDonald's art: They're lovin' it

Earlier, Mr Easterbrook praised the UK market saying it is the brand’s “major market pace-setter”.

He said: “The UK has strong alignment among franchisees, an emphasis on food quality and progressive employment practices, insightful market analysis and is effective in defining and quantifying attractive segments for growth.”

Sign up to read this article
Read news from 100’s of titles, curated specifically for you.
Already a member? Sign in here
Related Stories
Top stories on inkl right now
One subscription that gives you access to news from hundreds of sites
Already a member? Sign in here
Our Picks
Fourteen days free
Download the app
One app. One membership.
100+ trusted global sources.