Matalan has infuriated some parents after it quietly brought in a 10p charge across all of its stores. After noticing the charge, some customers have taken to social media to call out Matalan, and they're not best pleased.
Matalan is now charging anybody who wants to keep their coat hanger 10p. Plastic hangers had previously been free for anybody who wanted to keep them.
The charge has been brought in by Matalan bosses in a bid to reduce plastic waste by encouraging clothes buyers to re-use their hangers. But the new policy has left some customers less than impressed - with parents appearing the most enraged by the introduction of the 10p charge.
One mum fumed on Twitter that the policy shouldn't include baby clothes. "If this is the case you need to stop supplying ones for baby clothes where the accessories are attached to the hangers," the mum tweeted.
One customer wrote on social media: "Since when does Matalan charge 10p each for hangers? Nowhere in store or outside the store does it inform customers that they now charge for hangers, when did this become a thing? "If this is the case surly they should store all items in store without hangers?!”
A Matalan spokesperson said: "To ensure sustainability it is important for the environment that all plastic wherever possible is recycled. Matalan is charging for the hangers to encourage customers to leave them in the store so that they can be recycled and used again."
The change comes after the retailers introduced new rules last year meaning shoppers now have to remove their own security tags at self-service checkouts, reports the Mirror.
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