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Liverpool Echo
Liverpool Echo
World
Gemma Jones

Martin Lewis calls out DWP to stop sending 'misleading' advice for Winter Fuel Payments

The government has agreed to stop sending out envelopes with "misleading" advice on, after Martin Lewis and his Money Saving Expert team highlighted the issue last week.

The Department for Work and Pensions (DWP) had issued potentially misleading advice to millions of people, as they sent letters to around 10 million low-income households, who are eligible for the Winter Fuel Payments, with advice on how to switch to save "an extra £290" on their energy bill.

The envelopes read: "What would you do with an extra £290? That's how much the average consumer saved in 2020 by switching to the cheapest tariff on the market."

READ MORE: Martin Lewis' urgent message to anyone claiming Universal Credit

Martin said: "We are in an extreme energy bill crisis. The logic of how to manage bills has been turned on its head. There has never been a time when clarity of message and action is more important. That's why the Government mailing out an incorrect message to millions of people, including many of the nation's most vulnerable, is too big a risk to take."

The issue of the misleading information comes as currently there is a global energy crisis, with more than 20 energy suppliers going bust in recent months meaning that cheaper deals are quickly disappearing.

The Money Saving Expert team have advised people that the right action for most is to do nothing, during the energy crisis, or you could end up paying 30% more on your bills.

Rather than switching, households are better off rolling on to, or staying on, their supplier's standard tariff, as then they'll be protected by regulator Ofgem's price cap until April next year.

MoneySavingExpert.com reported last week that the DWP originally said it would continue to use the envelopes as it would have been "impractical, costly and wasteful" to replace them with new ones.

But after continued pressure from Martin Lewis, and him asking for a response for his TV show, the DWP then said: "The message on these envelopes was simply a suggestion and no further will be issued."

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