My wife ordered a Mother’s Day bouquet from Marks & Spencer for her mother in Lancashire and selected delivery on Saturday 10 March, the day before. Two days later it had still not arrived. M&S has not replied to emails or explained what happened. I went to its Facebook page and it looks as though this happened all over the country and also in previous years. RS, Sherbourne, Kent
Judging by other posts on social media, you were not alone. It’s a shame that a major retailer, popular with the nation’s mothers, can’t get things right on such an important day. Some say they only found out late afternoon on Sunday that their order had not arrived, and did not consider the offer of a refund and a £10 gift card sufficient recompense for the disappointment.
You have since heard back from M&S and ordered a replacement. It says: “Our Mother’s Day flowers are extremely popular and we pride ourselves on quality and service. The vast majority were delivered on time. However, a small number of customers had orders postponed and we contacted each customer as soon as possible to offer a full refund and a gesture of goodwill. We are disappointed if anyone feels let down and encourage them to contact our customer services.”
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