A company which helps businesses communicate with their clients has invested £500,000 in digital mailroom equipment.
Leicester-based Opus Trust Communications said the new technology will improve scanning and indexing processes for returns handling, bulk scanning and invoice processing.
The company specialises in media services ranging from print and post to online document portals and digital communications.
It works with organisations across energy, water, financial services, retail, telecoms, business services, travel and leisure, construction and the public sector, including FTSE 100 companies.
Many of its clients work within highly regulated markets, meaning data management and data security is critical.
The new automation equipment will help the business capture data from incoming customer communications in both digital and paper formats.
Chief operating officer Hayden Savage said: “In a fast moving competitive market, we must continue to invest in the latest digital and technological advancements that enable us to deliver exceptional results for our clients.
“As an organisation, we are constantly asking ourselves how do we ensure that our clients and their customers have the best possible experience when interacting.
“With this investment, we are not only simplifying complex customer processes, but we are also increasing our commitment to the vision of our Opus CX model.
“Whether it’s capturing digital imagery, invoice processing or enhanced mailing needs, our inbound scanning solutions must cater to the needs of each individual customer, especially now so many working practices are under increased pressure to automate as more people work from home.
“By automating these critical processes, we help our clients cut costs and time whilst increasing productivity and profitability.”
This investment forms part of Opus Trust’s wider focus on improving its customer communications management model, Opus CX, which gives individual clients more choice no the services they buy.
Last month Opus acquired DocCentrics, a customer communication management solutions provider based in Stevenage.
DocCentrics supports clients by composing, managing, and delivering personalised messages to customers across multiple channels.
A spokesman said: “The digital capabilities of DocCentrics, combined with the data composition, print and post expertise of Opus Trust, will create a business that will specialise in helping organisations transform their customer communication processes, improve customer experience and drive operational efficiencies.”
