Customers of banking giant HSBC have been left without their salary and other payments as it emerged on Friday morning that the bank is suffering an as yet unknown IT problem.
The bank issued a statement on Friday following complaints from customers on Twitter and through its helplines that they have been left without money.
The bank said: “We are aware that some customers have not received expected credits today. We apologise for any inconvenience caused and are working hard to resolve the issue as quickly as possible.”
HSBC customers who took to Twitter were mostly concerned about not getting paid their salary.
Alan Charlesworth, who is the managing director of an insurance and legal recruiter, tweeted that none of his staff have been paid this morning. “HSBC when will this be sorted?” he tweeted.
Some, such as Lydia Smith, claim that the bank’s problems have caused them to go overdrawn.
The problem seemed to surface early on Friday morning, although as recently as 8.30am the bank was tweeting people to say it was not aware of the problem.
Later in the morning the bank admitted that it had a problem with BACS payments. Direct debits and deposits are made using BACS, the system that is responsible for the electronic processing of financial transactions within the UK.
It said it did not have any more information, including how many people have been affected, until it has fully investigated the problem.
