East Kilbride Citizens Advice Bureau (CAB) remains open and are still providing essential face to face appointments for clients who cannot deal with issues by other routes, all in line with Scottish Government guidance.
That's the message from the manager of East Kilbride CAB, Michelle Campbell who gave advice on measures in place.
As lockdown restrictions have tightened again we still believe our clients are the key priority and face-to-face interviews by appointment will be available throughout January every Thursday and Friday.
The current social distancing requirements mean that we can only operate 2 of our 4 interview rooms, we have also limited the number of staff in the bureau at any given time, to ensure that social distancing is adhered to, all of which are requirements to allow us to provide the same professional service to the most vulnerable in our community, we have therefore had to prioritise the face-to-face appointments that we can make available.
If we cannot offer you a face-to-face appointment, then one of our advisers will still be available to assist with advice over the phone, by e-mail or a virtual appointment via zoom. We are working hard to minimise the disruptions and impacts on the delivery of our advice service.
Our goal is to offer a level of quality, responsiveness, and support that you have come to expect from East Kilbride Citizens Advice Bureau.
If you require advice please use one of the following to contact us:
By telephone: 01355 263698
By e-mail: administration@eastkilbridecab.casonline.org.uk
Via our website: www.ekcab.org.uk
Our primary area of concern is the safety and continued service for our clients, we have implemented several actions throughout the pandemic including:
Instigating COVID 19 secure policies and procedures to limit virus spread and to keep people safe by providing safety guidance and supplies appropriate for our staff, volunteers and clients, including Sneeze Guards, masks, hand sanitizers, hand washing station and gloves and aprons.
Training - our staff and volunteers have completed the course ‘World Host 2020 - Keeping Customers Safe (COVID-19 security)’. This course meets the professional standard for service operators. The key learning outcome is to drive positive behaviours’ in a rapidly changing client-facing environment that:
Support health and hygiene, maintain a positive reputation and increase client confidence.
Future-proofing EKCAB - considerable alterations have been made including:
A front door camera and intercom system installed with signage on social distancing, hygiene and staying safe.
The reception area has been deep cleaned, painted and a reception window has also been installed. A hand washing station, PPE for clients, 4 plastic chairs, laminated Stay Safe poster and safe distance floor markings.
Interview rooms 1 & 2 deep cleaned, painted, with barrier screens, speaker phone to allow clients & advisers to hold conference type calls when required and plastic chairs.
Client Meetings
1. Client meetings will be scheduled to prevent overcrowding of the waiting room.
2. Clients will press the intercom on arrival and will be greeted by any available adviser.
3. Clients must wear a face-covering to be permitted access to the Bureau. If they are unable to do so, please consult the manager.
4. The adviser must complete a temperature check on all clients before entry. If the thermometer indicates “High”, the client must not be admitted. The client should be advised to call the office to make an alternative appointment (e.g. phone etc.).
5. Upon entry, clients must wash hands dry, and sanitise.
6. Interview rooms all have antibacterial sprays, sanitizer and wipes and will be cleaned down and sanitized with ultra violet light after each use, including chairs, all surfaces, keyboard, phone etc.
