A man received a visit from test and trace at his home telling him he had to self isolate because of a positive Covid test result despite having never taken a test.
David Evans, 49, from Ebbw Vale in Wales thought that the number that was continuously calling him three days in a row was a scam as he never answers calls from numbers he doesn't recognise.
But it was soon discovered that someone in England had used David's home address, mobile phone number and date of birth to book a Covid test.
It was then discovered that someone in England had used David Evans' home address, mobile number and date of birth to book a coronavirus test, reports WalesOnline.
"When all this was happening someone came to my house with a letter and said they wanted to speak to me," David said.
"I was in work at the time and they asked my wife where I was, she said he's in work and they said 'he shouldn't be, he has tested positive for coronavirus'. My wife told them I had not been for a test and I wasn't showing any symptoms and they must have their details wrong."
The person left a letter with David's wife, which explained he must self isolate until February 22, and so should members of his household and anyone he may have came into close contact with recently.
After the visit, David said he tried to get in touch with test and trace but found there was no way of contacting them, so he called Public Health Wales.
"They said they would contact them on my behalf. They phoned me back the next day and someone asked me to confirm my details and he asked had I been to England lately.
"I said I haven't been to England for 18 months. It turned out someone has gone for a test in England and used my details and they have tested positive."
David said he doesn't understand how someone could have used his details in that way and how the person receiving the test was not asked for ID upon accessing a testing site.
"Why they would do that is beyond me," he said.
WalesOnline asked the Welsh Government how this could have happened, but they said the issue lies with the English test and trace system as that is where the test was recorded.
A spokesperson for the department of health and social care, said: “When an incident like this is raised with test and trace, it is investigated and steps are taken to rectify the situation.
"NHS Test and Trace is processing over 400,000 tests a day, from more than 800 test centres and mobile units, with the vast majority of people reporting no issues with the process."
