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Daily Mirror
Daily Mirror
National
Abigail O'Leary

Man spends £400 a month to boost slow broadband connection as street divided by signal

An area in Kent is divided by broadband, with some residents 20 times faster than others who can barely get a signal.

One unlucky man has had to shell out £400 a month to rent a co-working space so he can continue to work - helping businesses improve their online performance.

Whilst 75% of homes can get ultrafast full-fibre broadband, others have been told they will have to wait until 2026 for an upgrade.

Most premises in Wrotham Heath, Kent, are served by the Seal exchange. However, a few homes are still served by the West Malling exchange, which is yet to be upgraded.

Residents are stuck with poor broadband, while in some cases neighbours across the street enjoy the luxury of fast internet.

While resident Dan Truman runs his own company that helps businesses improve website design and optimises their online performance, ironically he can't get a workable broadband speed at home.

Homes on the north side of Maidstone Road have fast broadband (KMG / SWNS.COM)

He has been forced to pay £400 a month to rent a co-working space.

Mr Truman said: "I've tried everything to boost the signal - I have a graveyard of technology here - but it's impossible."

He now works at the Lime Tree Workshop in Sevenoaks.

He added: "They have been absolutely outstanding for me when I needed their support, but it is costing £400 a month.

"In this age of video conferencing, it is highly unlikely that anyone working from home in Wrotham Heath will have their camera turned on. The broadband simply cannot achieve both audio and video connectivity.

"We have a paltry 6MB download speed at most and less than 1MB upload."

Despite being only 20 miles from London, a small section of the area experiences worse broadband speeds than much of rural Scotland.

However, neighbouring communities and even homes across the road have much better Internet.

Cottages on the south side of Maidstone Road have very low broadband (KMG / SWNS.COM)

Mr Truman said: "My own parents live just a few miles away in Ightham, and they get speeds of up to 900MB. We are being severely let down."

Penelope Stevens has been reduced to paying for two broadband providers at her home as one would not support both herself and her son to be online at the same time.

Her son is currently studying for his GCSEs.

Ms Stevens said: "Even so, it is not sufficient to upload to my work server, which is a bit of a problem as I work as a graphic designer."

She is forced to travel to the library to use the Internet whenever she needs to download anything substantial.

Ms Stevens has gone door to door to find out the extent of the problem.

She said: "There are around 75 homes that have been missed out of the superfast service.

"We are between Windmill Hill and Seven Mile Lane, but only on the southern side of Maidstone Road. The houses opposite me, on the Holiday Inn side, have superfast speeds."

(Getty Images/iStockphoto)

Ms Stevens, who even contacted her MP Tom Tugendhat for help, has concluded there is nothing more to be done.

She said: "BT said we are due for an upgrade in 2026, and we just have to wait until then."

Gayle Thompson is one of the lucky ones on the other side of road. She said: "Our broadband is fine.

"It wasn't always. There was a time when I had to send our children to their auntie's to do their homework, because they couldn't get online here.

"But about four years ago we were upgraded and now it is much faster.

"I didn't realise that some of my neighbours were still struggling. It must be very frustrating."

Openreach is the company that provides the cabling infrastructure that most providers use.

A spokesman said: "Openreach is investing £15billion upgrading 25 million homes and businesses across the UK to ultra-fast, full-fibre broadband by the end of 2026.

"That includes more than 6.2 million in the toughest to serve 'final third' of the country."

The spokesman added: "Our engineers are busy building full fibre across Kent.

"Some 75 per cent of the Borough Green exchange area, which serves Wrotham Heath, already has access to faster, more reliable full fibre broadband through a provider of their choice on the Openreach network.

"People can check to see if the new network is available to them by putting their address into the fibre checker at www.openreach.com."

They added: "We understand how frustrating it is when people are close to - but not included in - an upgraded network.

"We've upgraded more than 3,200 premises in the Borough Green exchange area to date - but there will always be a small minority that aren't commercially viable to reach alone or without public subsidy."

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