A hairdresser suffered a severe allergic reaction to a shampoo designed for babies – saying it felt like he was pouring “acid” on his skin.
Luke Tyrell had to take anti-inflammatory medication after the Johnson’s Baby Shampoo Gold caused intense pain down his neck and throat for an hour. Luke, from Clitheroe, said he bought the hair product from his local supermarket and on Monday (March 14), believing it would be soothing.
But within minutes of using it, he was left writhing in agony as the shampoo - which is said to be "ideal for delicate skin" - left the skin on his neck red and highly irritated. Luke said he began to panic as the reaction occurred.
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He said: “It was very painful, like an acid burn all down my neck, and my throat started to swell. Luckily, I had some antihistamines, so I took a couple and sat and meditated to stop the panic and it calmed down.”
The 34-year-old sent an e-mail to Johnson’s to inform them of the reaction. Their response said: “Thank you for your recent message regarding our Johnson's Baby Shampoo Gold.
“We are sorry to hear of the problems you have experienced, which you attribute to the use of this product. Accept our sincere apologies, for not being able to contact you through the phone. Today we are experiencing an unusual amount of calls.
“You reported a reaction in association with the use of our product and we would like to assure you that we will examine this occurrence in detail. Please find some general information on the safety of our products, as well as on incompatibility and allergic reactions.
“We take reports of any adverse experience with our products very seriously. So that we can keep your information secure and to maintain confidentiality, we ask you follow the link below and provide us with additional information about your experience.”
A Johnson and Johnson spokesman said: "The health and safety of the people who use our products is our highest priority. "We take all complaints very seriously and have been in contact with Luke to investigate.
"We only choose high-quality ingredients, and all of our products go through a rigorous five-step safety assessment. Johnson's Baby Shampoo is specially formulated to be mild, gentle and hypoallergenic and this formula has not recently changed."
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