A Welsh rugby fan was horrified to discover his post-match lodgings were carpeted in dust and left in a state of squalor.
After an action packed Judgement Day in the Pro14 which saw Ospreys beat the Cardiff Blues, Roger Walker headed to Knoll Guest House in Newport on Saturday evening.
He was not impressed with the scene that confronted him, Wales Online reported.
Photos of the guest house show a side table covered in dust and chipped plaster with brickwork exposed beneath.
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Sitting on a dusty wooden chest of drawers is a mug, small black box and a bowl of unidentifiable brown and green objects.
Next to the door 'Apologies for any disruption renovation in progress' was written on a dirty looking white board.
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Roger, who forked out £41 for the night's stay, said: "I couldn't get anywhere else.
"[The hallway] was knee deep in dust. There was a white board saying 'please excuse the mess as we are having refurbishment'.
"If you can imagine Mrs Havisham in Dickens, it was like that."
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The managers of the period Victorian house claim the customer was warned about its state before the stay.
Roger's complaint is now being investigated by Newport City Council.
The three-star accommodation, which has recently been taken over by new owners, has also been removed from a list of guest houses on the Newport Council website.
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The 74-year-old continued said: "I didn't go creeping around. [The pictures] were just up the flights of stairs.
"It was dangerous. People shouldn't go there at the moment.
"I spoke to Newport Council and they were terriffic."
The Knoll is described as "private house guesthouse retaining many of its original Victorian features and period elegance" on its website.
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"We’re known for the warmth of our hospitality, the comfort of our beds, the freshness of our linen and our splendid breakfasts – quality accommodation at reasonable prices," the description adds.
Roger claims his request for a refund was rejected during his stay, but the guesthouse's owners said he only asked for it at the end of the stay.
He continued: "I could go there or sleep in my car. I thought I would go with it.
"I wasn't despairing, I'm a practical person - I wasn't going to bust into tears. I needed that bed.
"I paid £41 for it, it's equal to the money you pay for an Ibis."
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A spokesman for the guesthouse said: "We went out of our way to accommodate the gentleman as he arrived after check-in hours. We made provisions for him to be there.
"We said to the gentleman that we were doing work in the hallway which didn't affect the room he was staying in.
"Before his stay we phoned him beforehand to explain there was work. He said he was perfectly fine with it.
"He didn't try to get his money back until the end of his stay."
