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The Independent UK
The Independent UK
National
Neil Lancefield

Major study reveals the worst performing airlines as delays get worse

  • Analysis by consumer group Which? found that six major airlines operating in the UK are experiencing worse flight delays compared to pre-Covid levels in 2019.
  • British Airways, easyJet, Jet2, Ryanair, Tui, and Wizz Air all showed reduced punctuality in the 12 months leading up to April 2024/25.
  • Tui was identified as the worst performer, with only 59.2 per cent of its UK departures departing within 15 minutes of schedule, a notable drop from 67.2 per cent five years ago.
  • Airlines attribute the increased disruption to air traffic control (ATC) staff shortages and strikes, although UK ATC provider Nats insists it is fully staffed.
  • Which? advises passengers to claim compensation for delays, reminding them of their rights, as airlines are not required to pay out for delays outside their control.

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