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The Independent UK
The Independent UK
National
Albert Toth

Major banks say ‘technical glitch’ allowed people to see other users’ transactions

Bank of Scotland Halifax (Organization)
  • Customers using banking apps for Lloyds, Bank of Scotland, and Halifax reported seeing other users' transaction histories on their accounts.
  • The technical glitch occurred on Thursday morning, with some users able to view transactions from multiple different accounts for a short period.
  • While transactions were visible, Lloyds Banking Group confirmed that customers could not access account numbers or names, and assured that no one had access to other people's accounts.
  • One customer reported seeing benefit payments from the Department of Work and Pensions, which include National Insurance numbers as payment references.
  • Lloyds Banking Group quickly identified and resolved the issue, apologised for the incident, and stated they are reviewing what happened to prevent future occurrences.

IN FULL

Lloyds, Halifax and Bank of Scotland ‘technical glitch’ showing other users’ transactions to customers

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