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The Independent UK
The Independent UK
National
Simon Calder

Major airline to allow voice and video calls on board

  • British Airways is rolling out Starlink Wi-Fi across its long-haul fleet, providing free, high-speed internet access from departure to arrival.
  • The new service will permit passengers to make voice and video calls using platforms like FaceTime, WhatsApp, Zoom, and Teams, and also to livestream content.
  • Unlike most other carriers that prohibit in-flight voice calls, BA allows them, asking passengers to keep their voices low and use headphones.
  • The policy has drawn mixed reactions, with potential benefits for business travellers and influencers, but concerns from travel media and frequent flyers about noise and disruption.
  • Critics suggest this permissive approach could lead to demands for “quiet zones” on flights and create difficulties for cabin crew in enforcing acceptable behaviour.

IN FULL

British Airways to allow voice and video calls on its Starlink-enabled flights for first time

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