MUMBAI: The state government has asked its employees to use office landlines for communication regarding office work whenever possible and to reduce use of cellphones.
The general administration department has issued detailed guidelines regarding phone etiquette to be followed by government employees while in office.
The guidelines say that employees should use SMS as a mode of communication for official work and to keep cellphone conversations short. The guidelines come at a time when allegations against illegal tapping of mobile phones of journalists and opposition leaders are being made. Use of polite language, when speaking on mobile and to not use unparliamentary language is part of the guidelines.
Also, employees have been asked to focus on time and language while using social media for office use, and to respond promptly to calls of representatives/senior officers when on another call.
