Vodafone erroneously disconnected the phone line of our company finance director when we upgraded the account four weeks ago.
Since then we have called it more than 30 times, tweeted, emailed, visited Vodafone shops, all to no avail – despite us having been customers for more than 20 years.
It’s causing severe detriment to our business and Vodafone refuses to address the issue. DW, Bonnybridge, Stirlingshire
It’s so heartening that the day I contacted Vodafone, you were called by the director’s office and assured the line would be up and running within 24 hours. Which it was – five weeks after it was disconnected.
Vodafone blames a “technical glitch” for the disconnection but offers no explanation as to why your complaints fell on deaf ears. “We should have resolved this quickly and we will address the matter with the advisers involved,” said a spokesperson.
It has offered you £1,500 as compensation, which you have accepted reluctantly as you reckon your losses are nearer £4,000.
If you need help email Anna Tims at your.problems@observer.co.uk or write to Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU. Include an address and phone number.
