I run a pharmacy with a computer that is full of patients' records and telephone numbers. The computer is connected to a modem. Is there a program that will pull out the patient's name when they call me? Umesh G Patel
Trilogic UK, based in Bradford, sells a £100 system, Look Who's Calling, but it may not be possible to connect the custom software with whatever database you are using. The system includes a modem, because yours is unlikely to work: both BT and the British cable companies invented their own caller ID systems that are incompatible with standard American modems. An alternative might be Caller Display for Windows from Octopus Systems, which supplies its own caller-ID unit. The obsolete BT Callscape 100 and some others are mentioned in the Caller ID FAQ (http://www.ainslie.org.uk/callerid/cli_faq.htm), updated in 2004, but many of the links no longer work. This seems to be an idea whose time has gone -- or has been superseded by professional call management packages that work with a PABX. Has anyone out there got a better idea?
Backchat: Anthony Durham says his business uses "a Meteor box from Crucible Technologies. It reports the caller ID to our admin PC where Equinox looks up the caller in its own database."
